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Technical Support Manager (m/f/d)

Bangkok
Full-time
Permanent employee

Einleitungstext

SOMIC is a successful global technology leader that has been developing high-end solutions for end-of-line packaging machines for more than 50 years. With our headquarters in Amerang and a production facility in Haag i. OB, as well as locations in the USA and Thailand, we have a strong international presence and employ more than 600 people. We will remain true to our vision in the future: Engineered to perform. Together! 

We are looking for support as soon as possible in the following role:
Technical Support Manager (m/f/d)
at our office in Bangkok, Thailand

Your mission

  • Installation, inspection, maintenance, retrofit and repair service of Somic machines at customer site.
  • Support and advice to our national and international customers on technical issues in the field of automation machines
  • Remote technical support, by email, phone/hotline or remote control (rotation for weekend on-call service)
  • Preparation and promotion of service / spare parts packages with existing install base.
  • Customer training in machine operation and regular maintenance.
  • Coordination and follow up of field service activities
  • Interface to Headquarters and service partners
  • Assist in occasional regional sales visits.
  • Ensuring customer satisfaction
  • Maintenance and documentation of customer-specific data (remote maintenance access, ...)
  • Preparation of internal electronic Hardware

Your profile

  • Several years of experience in customer service, preferably in the field of packaging machines,
  • Ideally, experience in technical support, remote support, service or customer care, preferably in the field of automation machines
  • Enjoy technology and solving tricky tasks in the field of automation machines
  • Preferably with further training as a technician (m/f/d) or comparable qualifications
  • Background in electro and mechanical engineering
  • Service-oriented and willing to travel 50–70% of the year (nationally and internationally) after completing service training
  • Prepared for extensive duration of training in Germany / EU.
  • Able to work independently and self-organized
  • Familiar with Microsoft Office applications
  • fluent English, written and spoken. Ideally, written and spoken German language skills

Why us?

  • Flexible working hours
  • Home-Office
  • Performance-based pay
  • Exciting and varied tasks
  • Pleasant working atmosphere
  • Open, honest, and cordial interaction with each other

Kontakt

SOMIC Verpackungsmaschinen GmbH & Co. KG
Am Kroit 7-11 | D-83123 Amerang
Mr. Benjamin Lechner
08075 916–0
personal@somic.de

Ansprechpartner

Benjamin Lechner
Senior Manager Human Resources